Gap 5 in the Gap Model of Service Quality Is

question 63

Multiple Choice

Gap 5 in the Gap Model of Service Quality is unique in that it is the only gap that occurs ________.

• A) between management's and customers' expectations
• B) between consumers' expectations and the perception of the service they receive
• C) actual service quality specifications and actual service delivery
• D) in small businesses but not in larger ones
• E) actual service delivery and what a firm promises to deliver

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Definitions:

Humidity

The amount of water vapor present in the air, expressed as a percentage of the maximum amount the air can hold at a given temperature.

Temperature Shifts

Variations in temperature over a specific period, which can impact ecosystems, weather patterns, and climate.

Salty Soil

Soil with high levels of soluble salts, often leading to challenges in plant growth due to osmotic stress.

Leeward

The side sheltered from the wind, often used in reference to the direction opposite to the prevailing wind.