Among the Dimensions of Service Quality, Tangibles Refer to ________

question 57

Multiple Choice

Among the dimensions of service quality, tangibles refer to ________.

• A) the elements of communication that differentiate one service from another
• B) the personality characteristics of service providers
• C) the combination of price and quality of a service
• D) the physical evidence of a service or the observable aspects
• E) the knowledge and courtesy of employees

---

Definitions:

Recession

A brief era of economic contraction marked by diminished trading and industrial output, commonly indicated by a reduction in GDP across two successive quarters.

Monetarists

Economists who emphasize the role of governments in controlling the amount of money in circulation.

Money Supply

The collective sum of money in an economy, taking into account cash, coins, and balances within checking and savings accounts, at a specific timeframe.

Expansionary Monetary Policy

A policy by central banks to increase the money supply in order to stimulate economic growth.