Firms That Are Customer-Centric Exhibit a High Degree of Customer

question 2

Multiple Choice

Firms that are customer-centric exhibit a high degree of customer orientation, which means that they ________.

• A) instill an organization-wide focus on understanding customers' requirements
• B) generate an understanding of the marketplace and keep that information confidential
• C) align system capability externally so that an organization can respond with competitively similar goods and services
• D) develop mass-produced goods and services that sell well in both large and small markets
• E) treat employees as customers and develop systems and benefits that satisfy their needs

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Definitions:

Long-Term Planning

Strategic planning that covers an extended timeframe, typically over several years, to achieve organizational objectives.

Employee Development

Initiatives or programs focused on enhancing the skills, knowledge, and abilities of employees, often through training and professional growth opportunities.

Relationship Management

The strategy and practices for managing, fostering, and improving the relationships an organization has with its clients, customers, or stakeholders.

Human Resource Manager

A professional responsible for overseeing the implementation of HR strategies, practices, and operations within an organization.