When a Company Follows a Customer-Centric Philosophy with a High

question 50

Multiple Choice

When a company follows a customer-centric philosophy with a high degree of customer orientation, it is likely to ________.

• A) keep everyone up-to-date on the progress of relevant legislation
• B) generate an understanding of the marketplace and disseminate that knowledge to everyone in the firm
• C) produce products solely for the loyal customers from higher socio-economic status
• D) place customers at the top of the organizational chart
• E) align system capability externally so that the organization can respond with competitively similar goods and services

---

Definitions:

Horizontal

Referring to a direction or plane that runs parallel to the ground or to the bottom of the page or screen.

Vertical Position

The placement or arrangement of something in relation to a vertical axis or direction.

Sensory Interaction

The principle that one sense can influence another, as when the smell of food affects its taste.

Green-colored

Characterized by or having the color of green, which is visually perceived between blue and yellow.