Gap 5 in the Gap Model of Service Quality Is

question 63

Multiple Choice

Gap 5 in the Gap Model of Service Quality is unique in that it is the only gap that occurs ________.

• A) between management's and customers' expectations
• B) between consumers' expectations and the perception of the service they receive
• C) actual service quality specifications and actual service delivery
• D) in small businesses but not in larger ones
• E) actual service delivery and what a firm promises to deliver

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Definitions:

Passive Loss Rules

Tax regulations that limit the amount of passive activity losses (from investments in which the taxpayer does not materially participate) that can be deducted in a given year.

Materially Participates

In terms of tax law, an individual's active and regular involvement in the operations of a business, affecting eligibility for certain tax deductions.

Passive Activity

Economic activities in which the taxpayer does not materially participate, often producing income subject to special tax rules.

Materially Participate

Involvement in the operations of a business or activity in a regular, continuous, and substantial way, affecting the tax consequences.