As a Dimension of Service Quality, Reliability Means That ________

question 53

Multiple Choice

As a dimension of service quality, reliability means that ________.

• A) a service is performed right the first time and every time
• B) a service is variable and has different outcomes due to employee variation
• C) a customer is repeatedly asked about his or her perception of the service quality
• D) service providers think from customers' point of view
• E) service providers are more willing and capable of providing prompt service

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Definitions:

Speed Dating

A method of meeting potential romantic partners in which participants have brief conversations with a series of individuals in order to determine mutual interest.

Stalking

The act of repeatedly following, watching, or contacting someone in a way that is threatening or invasive.

Cyberdating

The process of engaging in romantic or sexual relationships through the Internet.

Superficial

Concerned with or understanding only what is on the surface, without depth in thinking or feeling.