When Dominoes Promises Delivery Within 30 Minutes, but It Actually

question 54

True/False

When Dominoes promises delivery within 30 minutes, but it actually takes 45 minutes, Dominoes is demonstrating gap 1: management's perceptions of customer service expectations versus actual customer expectations of service.

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Definitions:

Classical Antiquity

A period of cultural history centered around the Mediterranean Sea, comprising the Greco-Roman world from the 8th century BC to the 6th century AD.

French Gothic Art

is a style of medieval art that originated in 12th-century France, characterized by its use of pointed arches, ribbed vaults, and flying buttresses.

Madonna Enthroned

A representation in art of the Virgin Mary seated on a throne as the Queen of Heaven, often holding the infant Jesus.

Giotto's Style

Refers to the innovative artistic technique of Giotto di Bondone, characterized by realistic depictions, emotional expressivity, and an early use of perspective in the late Medieval period.