Examlex
What is a service-profit chain? Explain how external service quality affects the chain.
Rapport
A relationship of mutual understanding or trust and agreement between people.
Referent Power
A form of power that stems from being admired or respected, leading others to identify with and follow someone.
Informal Power Bases
Sources of influence that are not officially sanctioned but arise from relationships, knowledge, or personal charisma.
Gaining Confidence
The process of building belief or trust in one's abilities, qualities, and judgment.
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