When Resolving a Staff Conflict, a Manager Should

question 13

Multiple Choice

When resolving a staff conflict, a manager should:

• A) make time available as soon as possible to discuss the problem.
• B) listen patiently to all the issues while keeping an open mind.
• C) exercise self-control.
• D) maintain a record.
• E) do all of the above.

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Definitions:

Psychoanalytic Theories

A set of theories originated by Sigmund Freud that emphasize unconscious processes and childhood experiences in shaping behavior and personality.

Stage Theories

Theoretical models that describe human development as occurring in distinct phases or stages with specific characteristics.

Psychosexual Theory

A theory proposed by Freud that suggests that childhood sexual experiences significantly influence personality development.

Psychosocial Theory

A theory proposed by Erik Erikson that outlines eight stages of psychological development from infancy to late adulthood, each characterized by a specific conflict that contributes to a major aspect of personality.