Which of the Following Are Strategies the Nurse Should Use

question 1

Multiple Choice

Which of the following are strategies the nurse should use when dealing with an angry client?

• A) Defuse hostility
• B) Avoid responding to a client's anger by getting angry
• C) Speak quickly and use a higher tone of voice
• D) Use empathy when communicating with the client
• E) Remain with the client

Compare and contrast domination and cooperation within social interactions.

Explain the methodology and significance of breaching experiments in understanding social norms.

Understand how social forces shape emotions and the implications for societal behavior.

Discuss the role of emotion labour in professional settings and its relevance to society.

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