Employers Can Determine Adverse Impact by Using

question 60

Multiple Choice

Employers can determine adverse impact by using:

• A)the four-fifths rule.
• B)the McDonnell-Douglas test.
• C)the ratio rule.
• D)the two-thirds rule.

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Definitions:

Order-Getters

Sales personnel whose main function is to establish and nurture relationships with new customers, often utilizing persuasive skills to secure orders.

Order-Takers

Sales personnel whose primary job is to take orders from buyers rather than actively selling or persuading.

Customer Advocacy

The act of supporting or recommending a company's products or services by its customers, often influenced by positive experiences.

Customer Service

All of the activities a firm engages in to satisfy the needs and wants of its customers.