A Group of Experienced People from Different Departments Appointed by Management

question 54

Multiple Choice

A group of experienced people from different departments appointed by management and charged with improving productivity and decreasing waste in processes that affect all departments involved is called a(n)

• A)self-directed team.
• B)process-improvement team.
• C)cross-functional team.
• D)employee rotation unit.

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Definitions:

Social Learning Theory

A theory in psychology that states behavior is learned from the environment through the process of observational learning.

Operant Conditioning

A learning process where the likelihood of a behavior's occurrence is increased or decreased through reinforcement or punishment.

Stimuli

External agents or occurrences that provoke a reaction, whether physical or psychological, in an organism.

Dysfunctional Assumptions

Negative and unhelpful beliefs that are often automatic and can influence one's behavior and emotional state.