Bill and Ben Are About to Have Breakfast

question 10

Multiple Choice

Bill and Ben are about to have breakfast.Their mother asks Bill,"What would you like for breakfast?" Bill answers,"I would like some damn porridge." She slaps him,then turns to Ben and asks,"And what would you like?" Ben answers,"I don't really care,as long as it isn't any of that damn porridge!" Ben's misunderstanding highlights the importance of ____.

• A) immediate and efficiently severe punishments
• B) children learning through imitation
• C) appropriate responses being identified and positively reinforced
• D) specifying why punishment is being administered

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Definitions:

Operations Decisions

The strategic decisions of OM are goods and service design, quality, process and capacity design, location selection, layout design, human resources and job design, supply chain management, inventory, scheduling, and maintenance.

Goods and Services

Products and activities that fulfill the needs or wants of consumers, with goods being tangible items and services being intangible offerings.

Operations Strategies

Plans and policies designed to achieve the efficient and effective production and distribution of a company's products or services.

Strategic OM Decisions

Decisions in operations management that are concerned with long-term planning and involve the overall direction of the company, including choices related to the design of products and processes, location of facilities, and capacity planning.