Chantell Is the Manager of the Claims Department for a Large

question 57

Multiple Choice

Chantell is the manager of the claims department for a large insurance company.She has a one-hour meeting with her staff to explain the new claim form which the company will use next month.This is an example of which type of organizational communication?

• A)upward
• B)downward
• C)horizontal
• D)grapevine

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Definitions:

Cohesion

The degree to which members of a group are attracted to and motivated to remain part of that group.

Taskwork Network

Describes the pattern of interactions, collaborations, and dependencies that emerge among team members focusing on the completion of specific tasks.

Coworkers

Individuals who work together in the same organization or on the same team, but not necessarily in the same location.

Verbal Discussion

involves exchanging thoughts, ideas, or emotions through spoken words, aiming to reach a mutual understanding or decision.