A Corporation Searching for Ways to Improve Its Customer Service

question 12

True/False

A corporation searching for ways to improve its customer service should consider the age ranges of its customer service representatives as well as its customers.

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Definitions:

Spread

A statistical term describing the range or distribution of data points in a data set.

Dispersion

A statistical term referring to the spread of data points around a central measure, such as mean or median.

Unbiased Estimate

A conservative estimate of a population parameter.

Standard Deviation

A measure of the dispersion or variability of a set of data points, indicating how spread out the data are from their mean.