A Sincere Apology Message to a Customer for a Serious

question 65

Multiple Choice

A sincere apology message to a customer for a serious mistake made would likely be considered by the customer as

• A)a negative news message.
• B)an attempt to preserve a relationship.
• C)unwelcomed, since a verbal apology is more meaningful.
• D)a misdirected communication.

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Definitions:

Harvest

The process or period of gathering in crops.

Market Conditions

Refers to the various economic and market factors influencing the buying and selling dynamics in a particular market at any given time.

Elasticity of Demand

A gauge of the responsiveness of the amount of a product consumers want to buy to shifts in its price, evidencing how changes in cost affect demand.

Midpoint Method

A technique used in economics to calculate the elasticity of demand or supply, offering an average percentage change between two points to minimize bias.