You Are Writing to ABClothes

question 26

Multiple Choice

You are writing to ABClothes.com to request an exchange for an ordered shirt that was recently sent to you in an incorrect size; the message you write will be

• A)a routine claim.
• B)a persuasive request.
• C)a negative news message.
• D)a goodwill message.

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Definitions:

Crust

The outermost layer of the Earth, comprising continental and oceanic crust and characterized by a composition distinct from the underlying mantle.

Erosion

The process by which soil and rock are removed from the Earth’s surface by exogenic processes such as wind or water flow, and then transported and deposited in other locations.

Hot Spot

A volcanic region thought to be fed by underlying mantle that is anomalously hot compared with the surrounding mantle, capable of producing volcanic islands.

Continental Crust

The hefty portion of the Earth's crust contributing to the formation of significant land areas, often more aged and detailed in structure than the crust under the seas.