Which of the Following Are FALSE When Writing Bad-News Messages

question 61

Multiple Choice

Which of the following are FALSE when writing bad-news messages?

• A)The writer should focus on the good rather than the bad.
• B)The writer should present the negative ideas in positive terms when possible.
• C)The writer should state what can be done rather than what cannot be done.
• D)The writer should state the bad news early and reinforce it throughout the message.

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Definitions:

Pessimism

Pessimism is the tendency to see the worst aspect of things or believe that the worst will happen; a lack of hope or confidence in the future.

Type A Personality

A temperament characterized by high competitiveness, self-imposed stress, impatience, and a sense of urgency, often linked with a higher risk of heart disease.

External Locus

The belief that one's successes or failures result from external factors beyond one's control.

Type A Personality

A personality configuration characterized by a constant sense of urgency, competitiveness, impatience, and high stress.