Which of the Following Are FALSE When Writing Bad-News Messages

question 61

Multiple Choice

Which of the following are FALSE when writing bad-news messages?

• A)The writer should focus on the good rather than the bad.
• B)The writer should present the negative ideas in positive terms when possible.
• C)The writer should state what can be done rather than what cannot be done.
• D)The writer should state the bad news early and reinforce it throughout the message.

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Definitions:

Recognize Errors

the ability to identify and acknowledge mistakes or inaccuracies in one's own work or reasoning.

Culture

The set of shared attitudes, values, goals, and practices that characterizes an institution, organization, or group.

Shared Ideas

Concepts or beliefs that are accepted and recognized within a community or group.

Generations

The successive groups of individuals born and living at the same time, often used to describe the differences in cultural norms and values between older and younger groups.