When Preparing a Claim Message for Which the Answer Is

question 16

Multiple Choice

When preparing a claim message for which the answer is in question,you should

• A)use a deductive sequence.
• B)use the first-person pronoun throughout.
• C)always provide a comfortable way for the receiver to say "no."
• D)suggest benefits the receiver will derive from complying.

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Definitions:

Interest

Payment received for the use of borrowed money, or the money paid for taking out a loan, often expressed as a percentage.

Utility Functions

Models used to quantify the satisfaction or utility a consumer derives from consuming various bundles of goods and services.

Consumption

The process or activity of using goods and services to satisfy wants or needs.

Cream

The fatty part of milk, gathered at the top, used in cooking or as a spread.