A Customer Service Representative Who Regularly Tracks the Type of Customer

question 42

True/False

A customer service representative who regularly tracks the type of customer complaints made through the company's 800 number is conducting experimental research.

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Definitions:

Auguste Comte

A French philosopher known as the father of sociology, who advocated for the scientific study of society and the development of positivism.

French Revolution

A period of radical social and political upheaval in France that started in 1789 and led to the end of monarchy, the rise of Napoleon, and the reformation of the country's social structure.

Social Laws

Rules and regulations established by a society that govern the behavior of its members and are enforced by legal institutions.

Microsociology

The study of individual or small group interactions and behaviors in specific contexts, focusing on the details of social life.