A Sincere Apology Sent to a Customer for a Mistake

question 54

Multiple Choice

A sincere apology sent to a customer for a mistake in a custom order would likely be considered by the customer as

• A)a negative news message.
• B)an attempt to preserve a relationship.
• C)unnecessary, since a verbal apology is more meaningful.
• D)a mistake in judgment.

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Definitions:

Contractual Intent

The intention of parties to enter into a legally binding agreement, demonstrated by their words, actions, and circumstances surrounding the agreement.

Letter Of Credit

A binding document that a buyer can request from a bank to guarantee that the payment for goods will be made to the seller.

Invoice

A document issued by a seller to a buyer, listing goods or services provided, their prices, and payment terms.

Revocation

The act of officially withdrawing, cancelling, or annulling something, such as a license, will, or law.