When Leaving a Voice Mail Message for a Client Concerning

question 73

Multiple Choice

When leaving a voice mail message for a client concerning the scheduling of a meeting,you should

• A)discuss your schedule for the entire week, detailing the dates and times of each meeting you have on your calendar.
• B)start talking about the meeting immediately rather than wasting time with your name and contact information.
• C)leave your name, phone number, and two or three possible dates and times for the meeting.
• D)leave your name and phone number and no other details to save time.

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Definitions:

Maintenance Rehearsal

A cognitive process involving the repetitive review of information to keep it in short-term memory.

Memory

The mental capacity or faculty of retaining and reviving facts, events, impressions, or previous experiences.

Signal Strength

A measure of the power level of a transmitted signal as received by a radio receiver or similar device.

Treisman

Anne Treisman was a cognitive psychologist renowned for her work in attention, notably the feature integration theory which describes how we perceive objects as wholes even when attention is distributed among the separate features.