A Sincere Apology Sent to a Customer for a Mistake

question 54

Multiple Choice

A sincere apology sent to a customer for a mistake in a custom order would likely be considered by the customer as

• A)a negative news message.
• B)an attempt to preserve a relationship.
• C)unnecessary, since a verbal apology is more meaningful.
• D)a mistake in judgment.

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Definitions:

Obese

A medical condition characterized by excessive body fat that presents a risk to health, typically defined as a body mass index (BMI) of 30 or higher.

Automobile Fatalities

Deaths resulting from incidents or accidents involving motor vehicles.

Alcohol

a psychoactive substance commonly found in drinks like beer, wine, and spirits, known to alter mood, perception, and behavior when consumed.

Obesity

A medical condition characterized by an excessive accumulation of body fat, often defined as a body mass index (BMI) of 30 or higher, which can have significant health consequences.