Scenario 2.1 Use the Following to Answer the Questions

question 11

Multiple Choice

Scenario 2.1
Use the following to answer the questions.
Southwest Airlines has a history of being able to retain its employees due to the atmosphere and culture of the company.Employees have been known to dress up in costume on an airplane,engage in "games" with the passengers,and generally provide a fun atmosphere for traveling.While other airlines have low rates of customer satisfaction,Southwest tends to maintain a high rating with its customers.Recent gas price hikes have caused most airlines to charge for checked luggage and to fill every flight to its maximum,adding to the negative experience of airline travel.Southwest keeps its costs low through several methods,one being that they do not serve meals on flights,or provide pre-boarding passes.The typical flight is two hours or less and occurs between several selected cities rather than flying to practically anywhere in the country.Southwest is known for its low fares,its dependability,and its on-time flights.
-Refer to Scenario 2.1.In Southwest Airlines' SWOT analysis,the rising gas prices are a(n) ____,while the fact that other airlines are charging for all checked baggage may create a(n) ____.

• A)threat;strength
• B)weakness;strength
• C)threat;opportunity
• D)weakness;opportunity
• E)opportunity;strength

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Definitions:

Facial-feedback Hypothesis

The concept that emotional experiences can be shaped by facial expressions.

Cannon-Bard Theory

The Cannon-Bard theory of emotion posits that emotional and physiological responses to stimuli occur simultaneously, challenging the notion that emotions result from the physiological arousal.

Reappraisal

Reappraisal is a cognitive process that involves changing one's interpretation of a situation to alter its emotional impact.

Laughter Groups

Organized gatherings where people come together to engage in laughter exercises and activities for health and happiness benefits.