If a Nonsmoker Dines in a Restaurant Without a No-Smoking

question 185

Multiple Choice

If a nonsmoker dines in a restaurant without a no-smoking section,then the overall quality of service experienced by the nonsmoking customer probably declines.This is an example of which of the following service characteristics?

• A)Perishability
• B)Inseparability
• C)Heterogeneity
• D)Intangibility
• E)Homogeneity

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