As Stan and Anna Walicki Meet with the Account Representative

question 102

Multiple Choice

As Stan and Anna Walicki meet with the account representative at Landmark Bank,they are shown a sample of what their monthly statement will look like.Providing such sample documents allows Landmark to add tangibility to which of the following service qualities?

• A)Experience
• B)Credence
• C)Search
• D)Perishability
• E)Inseparability

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Definitions:

Security Risks

Potential threats that can lead to unauthorized access, use, disclosure, disruption, modification, or destruction of information or information systems.

Sensitive Information

Refers to data that must be protected due to its confidential nature, including personal identification numbers, financial records, or any information that could lead to privacy breaches if disclosed.

Outsourcing

The business practice of hiring external firms to perform services or create goods that traditionally were performed in-house by the company's own employees and staff.

Employee Performance Reviews

Regular evaluations of an employee's job performance by management to assess contributions and identify areas for development.