US Firms Often Outsource Customer Service to Workers in a Foreign

question 18

Multiple Choice

US firms often outsource customer service to workers in a foreign country.To minimize difficulties,such workers receive cross-cultural training which may include:

• A)Training workers to reduce or eliminate an accent.
• B)Educating workers regarding US culture.
• C)Requiring workers to speak only English while on duty.
• D)All of the above