Organizational Leaders Encounter Associate Resistance to Change When They Attempt

question 18

Multiple Choice

Organizational leaders encounter associate resistance to change when they attempt to improve organizational performance by using job enlargement to redesign a job. Leaders can best alleviate the resistance by:

• A) using rich communication to explain what will be involved in the changes.
• B) asking associates to openly discuss their feelings about the changes.
• C) adopting a coercive style and insisting that associates accept changes or leave the organization.
• D) assuring associates that they are capable of handling their new job responsibilities.
• E) assigning team leaders to monitor compliance among associates.

---

Definitions:

Crisis Intervention

Immediate and short-term psychological care aimed at assisting individuals in a crisis situation to restore balance to their psychological functioning and minimize potential psychological trauma.

Motivational Interviewing

A counseling approach that seeks to engage a person's intrinsic motivation to change behavior by exploring and resolving ambivalence.

Behavior Change

The process by which individuals modify their actions, reactions, or behaviors to achieve a desired outcome, often in the context of personal development or therapeutic intervention.

Ambivalence

The coexistence of opposing attitudes or feelings toward a person, object, or idea, leading to uncertainty or difficulty in decision-making.