Organizational Leaders Encounter Associate Resistance to Change When They Attempt

question 18

Multiple Choice

Organizational leaders encounter associate resistance to change when they attempt to improve organizational performance by using job enlargement to redesign a job. Leaders can best alleviate the resistance by:

• A) using rich communication to explain what will be involved in the changes.
• B) asking associates to openly discuss their feelings about the changes.
• C) adopting a coercive style and insisting that associates accept changes or leave the organization.
• D) assuring associates that they are capable of handling their new job responsibilities.
• E) assigning team leaders to monitor compliance among associates.

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Definitions:

Amicus Curiae Brief

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Class Action

A legal procedure that allows many people with similar grievances to combine their lawsuits into one action against a common defendant.