Efficiency, Quality, Innovation, and Customer Responsiveness Are the Four Generic

question 45

True/False

Efficiency, quality, innovation, and customer responsiveness are the four generic building blocks of competitive advantage.

---

Definitions:

Forming Relationships

The process by which individuals establish connections with others, which can be based on various factors including friendship, love, common interests, or work.

Frontline Workers

Employees who are directly engaged with customers or the primary operations of the business, often facing the customers first.

Professionalism

The conduct, behavior, and attitude expected of an individual in a work or business environment, demonstrating competence and ethical standards.

Ethics

The study of what is right and wrong, encompassing moral principles that govern a person's behavior or the conducting of an activity.