An Open-Ended Question Can Be Used to

question 30

Multiple Choice

An open-ended question can be used to

• A)seek factual information from a respondent.
• B)allow respondents to reply in their own words.
• C)uncover motivations and rich descriptions of feelings and attitudes.
• D)All of these are correct.
• E)a and c are correct.

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Definitions:

Supplier Evaluation

The process of assessing and reviewing a supplier's performance and capacity to meet contractual obligations and quality standards.

Defects Measurement

The process of identifying, quantifying, and analyzing defects in products or services to improve quality and customer satisfaction.

Buyer-supplier Network

A system of organizations, people, technology, activities, information, and resources involved in moving a product or service from supplier to buyer.

Informal System

A network or process within an organization that is not officially sanctioned but emerges from the relationships and social networks among employees.