Shoshanna Is Manager of a Customer Service Firm Where She

question 178

Multiple Choice

Shoshanna is manager of a customer service firm where she oversees five subordinates. To help her subordinates learn more about the different roles within the company, Shoshanna regularly assigns them tasks that are not part of their normal routine. This is an example of:

• A) responsibility.
• B) delegation.
• C) staff authority.
• D) line authority.
• E) the scalar principle.

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Definitions:

Continuing Education

Ongoing learning activities professionals engage in to develop and enhance their skills and knowledge, often required for maintaining licensure or certification.

State Boards of Nursing

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The boundaries defining the activities that professionals are permitted to undertake according to their qualifications and professional license.