Service Technology Is Characterized by __________ and __________

question 13

Multiple Choice

Service technology is characterized by __________ and __________.

• A) intangible outputs; direct contact between employees and customers
• B) top-down communication; direct contact between employees and customers
• C) tangible outputs; centralization
• D) intangible outputs; a vertical hierarchy
• E) formal lines of authority; nonperishable outputs

---

Definitions:

Neural Processing

The method by which the nervous system receives, interprets, and responds to internal and external stimuli through the activity of neurons.

Dyslexia

A learning disorder characterized by difficulties in reading due to problems identifying speech sounds and learning how they relate to letters and words.

Brain Development

The process of growth and maturation of the brain, involving changes in structure, function, and complexity, crucial for cognitive, motor, and emotional abilities.

Specific Learning Disability

A disorder in one or more of the basic psychological processes involved in understanding or using spoken or written language.