Shoshanna Is Manager of a Customer Service Firm Where She

question 178

Multiple Choice

Shoshanna is manager of a customer service firm where she oversees five subordinates. To help her subordinates learn more about the different roles within the company, Shoshanna regularly assigns them tasks that are not part of their normal routine. This is an example of:

• A) responsibility.
• B) delegation.
• C) staff authority.
• D) line authority.
• E) the scalar principle.

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Definitions:

Mean Square

A method used in statistical analysis that takes the sum of squares of variables divided by their degrees of freedom, often used in the context of ANOVA.

Hyaline Cartilage

A type of connective tissue found in areas such as the rib tips, nose, larynx, and trachea, characterized by a glossy, translucent appearance.

Costal Cartilage

The cartilages that connect the sternum and the ends of the ribs, providing elasticity and contributing to the rib cage's expansion during respiration.

Larynx

A hollow muscular structure situated at the upper part of the airway in humans, housing the vocal cords and serving as the organ of voice production.