Which of the Following Approaches to Change Implementation Should Be

question 169

Multiple Choice

Which of the following approaches to change implementation should be used when users have power to resist?

• A) Communication and education
• B) Participation
• C) Coercion
• D) Top management support
• E) Negotiation

Examine the challenges and benefits of upward communication in organizations.

Develop an understanding of how telecommuting/teleworking influences communication dynamics.

Evaluate the role of technology in facilitating global communication for businesses.

Recognize the importance of listening and empathy in effective communication.

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Definitions:

Profitable

Generating more revenue than the expenses incurred, resulting in a financial gain for the business.

Good Investment

An asset or item that is purchased with the hope that it will generate income or appreciate in the future.

E-commerce

E-commerce involves buying and selling goods or services over the Internet, and the transfer of money and data to execute these transactions.

Retail Sales

The selling of goods and services directly to consumers for their personal use, typically in small quantities.