Contingency Factors That Can Influence the Success of a Total

question 5

Multiple Choice

Contingency factors that can influence the success of a total quality management (TQM) program in a positive way include all of the following except:

• A) tasks make great skill demands on employees.
• B) TQM serves to enrich jobs and motivate employees.
• C) problem-solving skills are improved for all employees.
• D) participation and teamwork are used to tackle significant problems.
• E) managers wait for big, dramatic innovations.

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Definitions:

Judicial Interpretation

The process by which courts interpret and apply legislation, legal principles, and constitutional provisions in the context of legal cases.

Nonconforming Goods

Goods that are delivered under a sales contract that fail to meet the specifications, quantity, or quality stipulated in the contract.

Damages

Monetary compensation awarded to a person who has suffered loss or harm due to the unlawful act or negligence of another.

Buyer

An individual or entity that purchases goods or services from another.