Which of the Following Statements About Total Quality Management (TQM)

question 139

Multiple Choice

Which of the following statements about total quality management (TQM) is true?

• A) TQM was first implemented in the United States in the 1970s.
• B) The TQM philosophy focuses on teamwork, increasing customer satisfaction, and lowering costs.
• C) TQM gives managers total responsibility for achieving quality improvement.
• D) With TQM, quality control is assigned to specialized departments.
• E) TQM is based on a hierarchical control philosophy.

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Definitions:

Psychotherapy

A therapeutic treatment involving psychological methods, particularly when based on regular personal interaction, to help a person change behavior and overcome problems in desired ways.

Schizophrenia

A mental disorder characterized by disturbances in thought, perception, and behavior, leading to a detachment from reality.

Therapeutic Alliance

The relationship between therapist and client, recognized to be a predictor of therapy outcome. Recent research in psychodynamic therapy has underlined its importance.

Schizophrenia

A mental disorder characterized by distorted thinking, perception, emotions, language, sense of self, and behavior.