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The salesperson should learn to follow up on everything that she/he requests others in the company do for the customer.
Empathy
Emotional reaction that is similar to the reaction being experienced by another person; empathizing is feeling what another person is feeling.
Predictive Adaptation
The ability to change or modify one's behavior in anticipation of future events or changes in the environment.
Low-Context Culture
Culture in which people derive much information from the words of a message and less information from nonverbal and environmental cues.
High-Context Culture
Culture in which people derive much information from nonverbal and environmental cues.
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