As the Branch Sales Manager for a Medium Sized Manufacturing

question 50

Multiple Choice

As the branch sales manager for a medium sized manufacturing firm you are solely responsible for the sales training for your 10 salespeople. When developing a training program, you would be responsible for all of the following training issues except:

• A) where to train.
• B) who should train.
• C) what methods to use.
• D) when to retrain.
• E) none of the above -- all are involved in the training program.

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Definitions:

I-Messages

A communication tool that focuses on the speaker's feelings rather than blaming the listener, often used to express one’s feelings or needs assertively.

Nonblaming

An approach or attitude that avoids assigning fault or criticism.

One-Way Communication

A method of communication where information flows from the sender to the receiver without expecting or receiving direct feedback.

Sharpening

The process of focusing on or enhancing specific details, often at the expense of less relevant information, in communication or perception.