You Are a Big Proponent of Role-Playing for Trainee Salespeople

question 7

Multiple Choice

You are a big proponent of role-playing for trainee salespeople because one big advantage of role playing is:

• A) to get trainees to apply knowledge/skills they have acquired in videos and lectures to a realistic encounter with the customer.
• B) to build trainees emotional skills when dealing with customers.
• C) to increase the trainees understanding of the product and its applications.
• D) to encourage different functional units to work together to increase the effectiveness of their team selling efforts.
• E) both b and c of the above.

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Definitions:

Preconscious Mind

Part of the mind that contains contents that are not in immediate awareness but can be accessed easily through recall and focus.

Subconscious

Part of the mind that operates below the level of conscious awareness, influencing thoughts, feelings, and behaviors without one's direct knowledge.

Unconscious Mind

A part of the mind that is inaccessible to the conscious mind but that affects behavior and emotions.

Displacement

In Freudian psychology, the unconscious shifting of an impulse or emotion from its original object to another object.