According to Noriaki Kano's Classification of Customer Needs, _____ New

question 47

Multiple Choice

According to Noriaki Kano's classification of customer needs, _____ new or innovative features that customers do not expect in a product or service.

• A) satisfiers
• B) delighters
• C) dissatisfiers
• D) essentials

---

Definitions:

Description

The act of providing detailed information about characteristics, features, or aspects of something.

Writer

An individual who expresses thoughts, stories, or information through the act of writing, ranging from professional authors to casual communicators.

Concise

Expressing or covering much in few words; brief in form but comprehensive in scope.

We-viewpoint

A perspective in communication that emphasizes collective interest and involvement by using pronouns like "we" and "us."