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In the Context of Noriaki Kano's Classification of Customer Needs

question 76

Multiple Choice

In the context of Noriaki Kano's classification of customer needs, _____ refer to those needs that are expected in a product or service.


Definitions:

Itches

A sensation on the skin that provokes the desire or reflex to scratch.

Pulmonary Disease

A broad category of disorders affecting the lungs and respiratory system, such as asthma, chronic obstructive pulmonary disease (COPD), and pulmonary fibrosis.

Nail Bed

The portion of the finger or toe on which the nail rests, supplying it with nutrients and support for growth.

Baseline Data

Baseline data refers to information collected at the beginning of a study from which variations found in the study are measured.

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