Describe in Brief the Most Important Dimensions of Service Quality

question 39

Essay

Describe in brief the most important dimensions of service quality.

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Definitions:

Behavioral Traits

Observable and measurable behaviors that are often consistent and unique to an individual.

Personality

The combination of characteristics or qualities that form an individual's distinctive character, influencing patterns of thought, emotion, and behavior.

Consistent

Showing steady conformity to a standard, pattern, or expectation without significant variation.

Five-factor Model

A model that outlines five broad personality traits: openness, conscientiousness, extraversion, agreeableness, and neuroticism, used in psychology to describe human personality.