With Respect to the Key Dimensions of Service Quality, the Willingness

question 42

Multiple Choice

With respect to the key dimensions of service quality, the willingness to schedule deliveries at the customer's convenience is an example of _____.

• A) empathy
• B) reliability
• C) tangibles
• D) assurance

---

Definitions:

Precautionary Demand

The demand for financial assets or goods that is motivated by the desire to protect against potential future losses.

Future Uncertainty

The inability to predict with complete confidence what is going to happen in the future, often a consideration in economic, financial, and strategic planning.

Keynesian Model

An economic theory proposing that active government intervention is necessary to manage economic cycles and stabilize output by adjusting demand through fiscal and monetary policies.

Money

An officially issued legal tender generally accepted in exchange for goods and services and repayment of debts.