_____ Was the First to Distinguish Between Common Causes and Special

question 42

Multiple Choice

_____ was the first to distinguish between common causes and special causes in process variation.

• A) Edwards Deming
• B) Walter Shewhart
• C) Joseph Juran
• D) Philip B. Crosby

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Definitions:

Uncovering

The process of discovering, revealing, or making known previously hidden, obscured, or unknown information or insights.

FedEx

An American multinational delivery services company known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location.

Customer Value Proposition (CVP)

An offering by a company that summarizes why a consumer should buy a product or use a service, highlighting the unique value it provides.

Overnight Delivery

A shipping service that guarantees delivery of a package or letter by the next day.