Peter, the Team Leader of IntraCall Inc, Is Not Satisfied

question 42

Multiple Choice

Peter, the team leader of IntraCall Inc, is not satisfied with the performance of his team due to the negative feedback and innumerous complaints received by dissatisfied callers. Which of the following measures can Peter adopt to build the reputation of his team and be considered an effective leader?

• A) He should identify and sack erring employees and reshuffle the entire team.
• B) He should concentrate on honing the strengths of his employees and putting them to best practice
• C) He should concentrate on the weaknesses of his employees and focus on patching up such areas of improvement.
• D) He should focus on providing solutions to problems rather than asking tough questions.

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Definitions:

Standard Precautions

Basic infection control practices used in healthcare settings to prevent the transmission of infectious diseases.

Artificial Nails

Fake nails placed over natural fingernails as a fashion accessory or to protect the nails beneath.

Urinary Drainage Bag

A medical device used to collect urine from the body, typically attached to a catheter.

Contact Precautions

Safeguards designed to reduce the risk of transmission of epidemiologically important microorganisms by direct or indirect contact.