Marilyn Peck, the Manager of Human Resources Makes the Following

question 300

Multiple Choice

Marilyn Peck, the manager of human resources makes the following statement: "Our new incentive system is the best way to encourage high performance out of each employee. It specifies the things that employees should do and the results that will lead to rewards." David Witt, a production manager, responds by saying: "You ignore a key issue: no matter what else is going on, employees will not be motivated if they do not feel that they are being treated fairly. Workers who feel that they are paid less than others for the same work will not feel that they are being treated fairly unless the organization provides some kind of persuasive justification. For example, Robin cannot possibly be motivated given that she is paid much less than Jonaki."
All of the following are assumed by Peck's argument except

• A) employees can understand the new incentive system.
• B) employees are capable of achieving the results specified by the new incentive system.
• C) employees who exhibit a similar level of effort will receive similar rewards.
• D) employees will perceive that the rewards offered by the new incentive system are worth the effort required to achieve the results that lead to those rewards.
• E) employees believe that the things that the new incentive system calls for them to do are likely to have an effect on the outcomes that affect their rewards.

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Definitions:

Selling Process

A series of steps a salesperson follows to persuade a customer to purchase a product or service, typically involving stages such as approach, needs assessment, presentation, and close.

Sales Technology

Tools and software designed to enhance the efficiency and effectiveness of sales processes.

Inbound Calls

Calls initiated by customers or clients to a business or organization, typically for inquiries, support, or transactions.

Customer Complaint

Feedback or expression of dissatisfaction from a customer regarding a product's or service's perceived failure or shortcoming.