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Services Are Classified According to the Extent of Customer Contact

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Essay

Services are classified according to the extent of customer contact. Identify and briefly discuss these two processes.


Definitions:

Strategic Initiatives

Strategic initiatives are comprehensive plans designed to achieve key business objectives and enhance the competitive position of an organization. These initiatives often involve cross-functional teams working towards common goals.

Balanced Scorecard

A strategic planning and management system used to align business activities with the vision and strategy of the organization, improving internal and external communications and monitoring performance against strategic goals.

Lagging Indicator

A metric that shows the effects of economic events, trends, or investment performance after they have occurred.

BSC Performance Perspectives

The four angles (financial, customer, internal processes, and learning & growth) through which the Balanced Scorecard evaluates an organization's performance.

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