If Toshiba Buys a Xerox Copier and Then Takes It

question 76

Multiple Choice

If Toshiba buys a Xerox copier and then takes it apart to determine how well Toshiba's components perform compared to Xerox's, this is an example of

• A) statistical process control.
• B) competitive market research.
• C) process capability.
• D) competitive product analysis.
• E) quality ownership.

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